Warranty Terms of Rüegg Cheminée Schweiz AG 

1. Statutory warranty

Rüegg Cheminée Schweiz AG (hereinafter “Rüegg”) grants the purchaser the statutory warranty. The warranty period is 24 months from the date on the delivery note or from the date of service provided by the Rüegg employee(s).

The following are requirements for all claims (including statutory warranty):

• the product was operated in accordance with the operating instructions (in particular, that the permitted amount of wood added was observed for wood-burning appliances).
• the installation was carried out by a qualified specialist company.

Under the statutory warranty, Rüegg has the right to choose between reduction, rescission or replacement delivery.

2. Voluntary additional warranty upon warranty registration

End customers can register for a warranty for Rüegg products online via the Rüegg website within 60 days of the date on the delivery note. If registration is successful and all the conditions set out in clause 1 are fully complied with, Rüegg grants a voluntary warranty period of 5 years, valid from the Rüegg delivery note date.

This voluntary additional warranty applies only to fireplace inserts and stoves of the Rüegg brand. Outdoor products and products from other manufacturers are explicitly excluded from this additional warranty.

These benefits are a voluntary goodwill arrangement and may be revoked at any time. They apply exclusively where compliance with all requirements can be proven.

3. Wear parts

Wear parts are subject to natural wear due to external influences such as temperature, humidity, cleaning agents, etc. Normal wear through use, or firing, does not constitute a defect and does not give rise to any warranty claim.

The parts and assemblies listed below are classified as wear parts. Therefore, no warranty or voluntary guarantee claims can be made by Rüegg for damage to or wear of these parts.

• Firebox lining (made of Thermobrikk, fireclay, sheet steel, cast metal, ...)
• Baffle plates
• Steel fire baskets
• Seals

If the heating insert is subject to excessive use (e.g. if the permitted amount of wood is exceeded), these parts, as well as other assemblies, may wear considerably faster. In such cases, there is likewise no warranty or guarantee claim.

Warranty claims in respect of verifiable technical defects in wear parts remain reserved.

4. Remedy in the event of a warranty claim

4.1 Glass damage

The warranty and guarantee do not extend to glass panes and damage to them, in particular not to broken glass, thermal or mechanical damage, nor to soiling or discolouration. Verifiable material or manufacturing defects in the glass pane remain reserved. 

4.2 Paint damage

Paint damage caused by defective surface treatment or incorrect application of the paint is covered by the warranty. 
Paint damage arising, for example, due to exposure to moisture, unsuitable or overly strong cleaning agents, or their improper use, is excluded from the warranty.

4.3 Fogging

Discolouration or deposits on walls, ceilings, furniture or other surfaces associated with fogging are excluded from the warranty.
Such occurrences may be caused, among other things, by indoor air quality, the interaction of various volatile organic compounds (VOC), dust, temperature and air-flow conditions, as well as by the use and structural conditions of the installation room. They do not constitute a defect in the fireplace, unless they are caused by a verifiable technical defect of the appliance.
The assessment and removal of such deposits or discolourations do not fall within the scope of the warranty.

4.4 Smoke development and draught conditions

Smoke development, smoke or odour escaping into the installation room, as well as impaired combustion behaviour due to insufficient, fluctuating or unsuitable draught conditions in the chimney, are excluded from the warranty.
This applies in particular in the event of insufficient chimney draught, unfavourable weather or pressure conditions, negative pressure in the installation room, unsuitable sizing or design of the flue system, or insufficient combustion air supply.
The planning, sizing and execution of the chimney, as well as ensuring the required draught conditions, are outside the responsibility of Rüegg, unless these were planned or carried out by Rüegg itself.

4.5 Heat emission and heating output

Complaints regarding heat emission or heating output perceived as insufficient do not constitute a warranty claim, provided the wood-loading quantities specified in the technical documentation for the appliance are observed.
The actual perceived heat emission and heating of the installation room depend, among other things, on room size, the building envelope, thermal insulation, room layout, mode of operation, fuel quality and quantity, and the sizing and design of the fireplace or chimney system.
No guarantee is given for a specific room temperature or a specific heating effect under the individual structural and operating conditions.
Statutory claims in the event of verifiable technical defects in the appliance remain reserved.
 

5. Procedure in the event of disagreements

If there is disagreement about whether a defect exists or what caused it, the customer is free to obtain an independent expert opinion at their own expense (e.g. from a recognised specialist company or expert). If this expert opinion concludes that Rüegg is responsible for the defect, then:

• the cost of the expert opinion will be reimbursed, and

• the defect will be rectified at our expense or replaced.

6. Remedy in the event of a statutory warranty or warranty claim

In the event of a warranty claim, depending on the basis of the claim, rectification, replacement or a statutory remedy (reduction, rescission) will be provided. There is no entitlement to damages or reimbursement. The periods are not extended or interrupted by warranty services.

7. Deviations

Deviations from these terms are valid only with Rüegg’s written consent. The buyer’s general terms and conditions do not apply.

8. Partial invalidity

If one or more provisions of these warranty terms are or become wholly or partly invalid, unenforceable or void, this shall in no way affect the validity and enforceability of the other provisions of the agreement. In such a case, Rüegg undertakes to replace the affected provision with a valid and enforceable provision having a comparable economic purpose. The same applies mutatis mutandis if this contract contains a gap.

9. Applicable law and jurisdiction

These warranty terms, the contractual relationships based on them and any disputes shall be governed exclusively by substantive Swiss law, excluding the conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods (CISG).
 
For natural persons, the place of jurisdiction shall be, in the first instance, the registered office of Rüegg Cheminée Schweiz AG or, in the second instance, the customer’s place of residence. For legal persons, the exclusive place of jurisdiction shall be the registered office of Rüegg Cheminée Schweiz AG. 
 
Hinwil, September 2026. These terms replace all previous versions.